Effective Date: September 14, 2026 Last Updated: September 14, 2026
These Terms of Service (“Terms”) govern your use of the residential cleaning and home organization services (the “Services”) offered by BritLin Cleaning (“BritLin,” “Company,” “we,” “us,” or “our”), a locally owned and operated cleaning company serving Round Rock, TX and the surrounding areas. By booking, scheduling, or otherwise using our Services, or by using this website (britlincleaning.com), you (“Client,” “you,” “your”) agree to be bound by these Terms.
1. Services Provided
BritLin Cleaning provides residential house cleaning and home organization services, including but not limited to recurring (weekly, bi-weekly, monthly) cleaning, deep cleaning, move-in/move-out cleaning, and home organization services, at the specific service level selected at booking. Services are performed at the residential address provided by the Client.
2. Scheduling, Access & Cancellations
- Cancellation notice. We require a minimum of one (1) business day’s notice to cancel or reschedule a scheduled appointment. Cancellations made with less notice may be subject to a cancellation fee.
- Keyless service. BritLin Cleaning is a keyless company and does not store or carry Client keys. Clients must provide access via a lockbox (a Master Lock-style lockbox is recommended), an accessible unlocked gate for backyard-mounted lockboxes, a door access code, or by being present at the time of service.
- Third parties in the home. Clients must notify our office in advance if any other person (contractor, delivery person, guest, etc.) is expected to be present, or will have access to the home, during a scheduled cleaning.
- Pre-existing conditions. Clients should advise our office in advance of any pre-existing issues in the home (loose fixtures, faulty plumbing, exposed wiring, damaged items that should not be moved, etc.) so our team can take appropriate care.
- Office hours. Our standard office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
3. Payment Terms
BritLin Cleaning is a cashless business and accepts credit card payment only. Payment is due at the time of service unless other arrangements have been made in advance and confirmed in writing by our office. Rates are provided via free, no-obligation estimate prior to the first service and may vary based on home size, condition, and selected service level. Professional organizing supplies, where applicable, are billed separately from organizing labor time.
4. Satisfaction Guarantee
We stand behind the quality of our work. If any area of your home does not meet your expectations, please notify our office the same day as service so that we may send a team member to re-clean the affected area(s) within 48 hours. This re-clean remedy is offered in lieu of a refund; refunds are not available. If an offer to re-clean is declined, the matter will be considered resolved.
5. Staff & Background Checks
All BritLin Cleaning team members undergo a screening process, including background checks, prior to entering a Client’s home. Clients agree not to solicit for direct employment, nor to engage independently for cleaning services outside of BritLin Cleaning, any individual introduced to the Client as a BritLin team member, during the Client’s engagement with BritLin and for twelve (12) months thereafter.
6. Client Responsibilities
Clients agree to:
- Secure or disclose the location of valuables, cash, jewelry, firearms, and irreplaceable or fragile items prior to service;
- Restrain or secure pets during the scheduled service window as needed for the safety of pets and staff;
- Provide accurate access instructions and promptly notify us of any change in access method.
7. Damage & Liability
BritLin Cleaning is insured for damage directly caused by our staff in the course of providing Services. Any claim for damage or breakage must be reported to our office within 48 hours of the service date so that it can be investigated and, if appropriate, remedied or resolved through our insurance. To the maximum extent permitted by Texas law, BritLin Cleaning’s liability for any claim arising from the Services is limited to the cost of repair or replacement of the specific item(s) affected, or the cost of the service performed, whichever is less. BritLin Cleaning is not responsible for pre-existing damage, normal wear and item deterioration, or damage to items that were not properly secured, disclosed, or that are inherently fragile and not flagged in advance.
8. Limitation of Liability
To the fullest extent permitted by applicable law, in no event will BritLin Cleaning be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Services or this website, even if advised of the possibility of such damages.
9. Website Use
Content on this website is provided for general informational purposes about our Services. We may update service descriptions, pricing estimates, and availability at any time without notice. Use of this website does not create a service relationship; a service relationship is established upon booking and confirmation.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, or applicable law. Updates are effective upon posting to this page. Continued use of our Services after an update constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of these Terms or the Services shall be resolved in the state or federal courts located in Williamson County, Texas.
12. Contact Us
Questions about these Terms can be directed to our office:
BritLin Cleaning Round Rock, TX (512) 566-3292